In June of 2006, I ordered a computer monitor on the Circuit City website. There was a $50 mail-in rebate associated with this monitor on the website.
When the monitor arrived, I looked over the paperwork that came with it, and noticed that the $50 rebate offered by HP did not apply to the monitor I purchased. It was clear that someone at Circuit City had incorrectly associated the HP rebate to the monitor I bought.
Since Circuit City made the mistake, I called their customer service line to get the error resolved.
I started recording the call after about 90 minutes in. There was still 40 minutes left before I got any results. I managed to edit out the hold times and lengthy pauses to get the recording down below 10 minutes.
Update: I did receive the gift card a week later. At the local store, I bought a few items with it, and have never set foot in a Circuit City since.
(There’s a slideshow as the recording plays for something to look at. The slideshow is composed of photos from different parts of the Pike’s Peak region in Colorado.)
Read the whole article about this experience on my website at:
http://computermaint.webs.com/thethinkening.htm?blogentryid=3369919
(I live in a one-party consent state, which means that any private citizen can record his phone calls without letting the other person on the line know. Please no comments about how this is illegal. I did my research and it’s completely legal. The Canadian call center I was speaking with cannot enforce its privacy laws on a US citizen calling from the US about a product sold in the US. Also no cursing or personal attacks allowed in the comments.)
Duration : 0:9:54
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My Experience with bad customer service on Blockbuster.com. Buyer Beware!!!! Post your experiences here.
our gift to the TSC!! watch and learn the three basic tenets of customer service!!
I may be changing jobs soon (I hope) but it is little things like this that make my current one at least somewhat tolerable.